When K was an infant I heard a child psychologist speak and she said that regardless of what behavior your child was exhibiting your job as a parent was to act like an emergency room nurse. Deal with the problem without letting emotion, fear, etc enter into it.
Man is that hard. When my kids are tantruming it is difficult not to get caught up in the drama and emotion. I cringe when I hear myself yelling.
I thought this was a great article on Businessweek.com that talks about how to be a better boss at home and on the job. Now I am not anyone's boss at work. And despite the occasional protests, I AM the boss of my children. I thought this article was a good reminder of this technique.